Shipping policy

Effective Date: 

Thank you for choosing [Kangurah]! We strive to provide excellent products along with a seamless and reliable shipping experience. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.

1. Processing Time:

  • Orders are processed within [1-3] business days (excluding weekends and holidays) after payment confirmation.
  • Customized or made-to-order items may require additional processing time, and details will be communicated during the order placement.

2. Shipping Rates:

  • Shipping costs are calculated based on the weight, dimensions, and destination of the package.
  • Customers can view the shipping charges before completing the checkout process.

3. Shipping Methods:

  • We offer several shipping options, including standard and expedited services.
  • The available shipping methods and estimated delivery times will be displayed during the checkout process.

4. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track the status of your shipment through our website or the designated courier's tracking portal.

5. Shipping Locations:

  • We currently ship to . If your location is not listed, please contact our customer service for assistance.

6. Shipping Delays:

  • While we strive to deliver orders promptly, there may be unforeseen circumstances that cause delays (e.g., weather conditions, customs clearance).
  • We will make every effort to notify customers in advance of any significant delays.

7. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
  • We cannot control or predict these charges, and they are the sole responsibility of the customer.

8. Address Accuracy:

  • Customers are responsible for providing accurate shipping information during the checkout process.
  • Inaccurate addresses may result in delays or non-delivery, and additional charges for address correction may apply.

9. Lost or Damaged Items:

  • In the rare event that your package is lost or damaged during transit, please contact our customer service team promptly.
  • We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for our customers.

10. Returns Due to Failed Delivery:

  • If a package is returned to us due to failed delivery attempts or an incorrect address, the customer may be responsible for additional shipping charges.

By placing an order with [Your Business Name], you agree to and accept the terms outlined in this shipping policy. We appreciate your understanding and cooperation.

If you have any questions or concerns, please don't hesitate to contact our customer service team at [customer service email or phone number].

Thank you for choosing [Your Business Name]!